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Tiling Accessories that
give you the edge.
Call Today : 01738 444606

FAQ

Which payment options do you accept?

We accept all major credit and debit cards with the exception of American Express. We can also take payments through paypal. Payment by cheque is not accepted.

Can I get a VAT receipt?

Yes, your invoice will include VAT.

Can I reserve items to collect?

Yes we offer a reserve and collect service from our depot in Scotland.

Does your pricing include VAT?

At the top of our website you will see that you can choose to view our products to include or exclude VAT. VAT is also itemised at checkout.

I have a Diatech Trade account, how can I order online?

You can still order online and take advantage of great prices - all you need to do is register for an online account and you will be able to purchase from our online store.

Do you offer discount to Trade?

Our online prices are all trade prices (if not a little better!).

How is my information secured when using the Diatech website?

The Diatech website uses the very latest online security systems, including data encryption and SSL (Single Socket Layer). This ensures that user information is completely safe.

How is my delivery calculated?

Delivery is calculated by weight and location of delivery address. This is automated and your delivery charge will be calculated at checkout.

How long will delivery be?

If you order by 3pm then your order will arrive Next day within the UK. If you're ordering from overseas then you will receive your order in 2-4 working days within the EU or 3-6 working days if ordering from outside the EU. See our Delivery page for more information.

Will I be contacted prior to delivery?

No, however to make sure that you receive the correct product as quickly as possible we may contact you if we have a query or question.

Some of your products are not available online, how can I purchase them?

We have an extensive range of products at Diatech, at very competitive prices. If you can't find what you're looking for online then please contact our sales team on 01738 444606 or email sales@diatechuk.com. We will be more than happy to help you.

Am I able to amend my order once submitted?

As soon as we receive your order we will begin to process it immediately so that we can get it you quickly. If you wish to make a change to your order then you will need contact us on 01738 444606 as soon as possible.

How do I return an item?

If for any reason you need to return an item then simply contact us on 01738 444606 or email sales@diatechuk.com and we will help you with your return. Unless faulty, goods must remain in their original packaging, in a perfect resaleable condition. You can either order online or contact our sales team on 01738 444606 or email sales@diatechuk. com. If you're unsure of what you need, we will be able to help.

How can I get spare parts?

You can either order online or contact our sales team on 01738 444606 or email sales@diatechuk. com. If you're unsure of what you need, we will be able to help.

Are all your products available online?

No, so if you can't find what you're looking for then please call us on 01738 444606 or email sales@diatechuk.com to discuss your requirements.

Where can I get technical help with my product?

Our sales team are experts in their field and know our product range inside out – just give them a call and they will be able to answer all your technical queries – 01738 444606.

Can I reserve items to collect?

Yes you can. If you'd prefer to collect rather than have your item(s) delivered then simply reserve and pay for your product online and then collect at your convenience from Target House, Ruthvenfield Road, Inveralmond Ind. Estate, Perth PH1 3EE. We can have your order ready within 30 minutes of you placing the order!

How can I order a Diatech catalogue?

You can email us at sales@diatechuk.com with your address details and we will get a copy out in the post to you right away! Alternatively, if you can't wait then view our catalogues online here »

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Builders' Catalogue

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